What to know before buying an electric bike - CHOICE

Electric bicycles or e-bikes have a motor that kicks in when you need some extra power, making it easier to cycle over long distances or hilly terrains. An e-bike is treated the same as a normal bike by the law and you don't need a licence to own and ride one.

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So what should you consider if you're thinking of buying an electric bike?

On this page:

• Which type of electric bike should you get?
• Considering a cargo bike? What you need to know
• How much do electric bikes cost?
• How much do electric bikes weigh?
• How long does the battery last and how far will it get you?
• How to charge an electric bike
• What are the laws on electric bikes?
• Does the electric bike motor location make a difference?
• What to look for in an electric bike

Why would you want an electric bicycle?

There are several reasons you may prefer an electric bicycle to a pedal-powered model.

• You live in a hilly area.
• You're not all that fit or you have limited mobility.
• You want to be able to take off more easily from an intersection.
• You want to switch from a car to a bike (to avoid traffic jams and enjoy easier parking, reduced emissions and lower costs) without being limited to only short or flat rides.
• You don't want to get all sweaty – particularly if your workplace doesn't have shower facilities.
• You want to avoid using public transport.

Which type of electric bike should you get?

What style of riding do you do? If you need to carry out errands like your weekly grocery shop or you plan to have passengers, you may want to consider a cargo bike. If you want to get to and from work, look for a commuter bike. 

If you want to just use it for mountain biking , there's an e-bike for that too.

There's even a hybrid option – an e-bike that allows you to commute to work in comfort while also performing reasonably as an off-road bike. However, as with most hybrids, compromises are usually made for the versatility on offer.

Have a conversation with someone at your local bike store to help determine what you're looking for – for some, it could be to replace the second car or public transport, while for others they'll only be using it on weekends for riding around the city park.

Don't try just one model instore either – it's a large chunk of change you're parting with, and all bike stores know this. Good bike stores will be fine with you borrowing the bike for a trial ride. Some may even let you hire one for a week or so to get a good feel for whatever ends up taking your fancy.

Considering a cargo bike? What you need to know

Cargo bikes are longer alternatives with a front or rear storage box, trailer and/or pannier mounts that can hold a variety of bags. Some may even be able to carry a couple of small children in compatible child seats.

The addition of electric motors that assist with pedalling have made cargo bikes a viable alternative to small cars, depending on how far you need to travel. But they don't always come cheap, with some costing almost as much as a car. Still, they may be a good option if your work and usual errands are within cycling distance.

It's important to note that a cargo bike's extra size and weight can make riding more complicated, so you really need to plan your route before heading out. Its increased length and width can restrict access in areas with smaller bike lanes or roads, while additional weight can make it difficult to navigate curbs and bumpy or damaged sections.

Some bikes also have very wide turning circles, which can make them hard to manoeuvre, especially on bike paths that have tight sections, bollards, or chicanes.

Cargo bikes aren't designed to go off-road for extended periods. Short sections of grass, rocks, dirt and so on are fine but cargo bikes prefer proper pathways, sealed roads and the like.

Then, there's the question of whether there's enough room to park a large cargo bike at your destination. With all this in mind, you may want to consider safety accessories such as rear-view mirrors and indicators.

Also, be aware that some cargo bikes may have a throttle and may allow propulsion at full speed without pedalling - especially rear hub-based bikes with throttles. Not only is this illegal unless the bike is limited to six kilometres per hour, it puts pedestrians at risk.

How do you ride an electric bike?

Electric bikes work by assisting your pedal movement as you're riding. For the most part, riding an electric bike is the same as riding a normal bike – you'll still need to steer, brake and pedal. 

The difference is, with an electric bike you'll be able to ride faster and longer without as much effort, as the motor adds extra power to your pedalling. You can choose from a number of settings to adjust the amount of assistance you're getting from the motor based on your needs and the conditions.

Electric bikes are heavier and can reach higher speeds than normal bikes, meaning that correct braking technique, good hazard perception and safe cornering are particularly important.

How much do electric bikes cost?

Electric bikes aren't cheap. They range from less than $800 for a basic bike and battery to more than $12,000 for a high-end model with all the trimmings, such as lights, racks and panniers. 

A reasonably priced median of $– will generally come with a decent battery and guards for wheels and the chain, making bike commuting a cleaner prospect.

How much do electric bikes weigh?

Whether you use a conversion kit to turn your current bike into an electric version or buy an electric bike ready-made, you're going to end up with a heavier-than-average set of wheels. Some ready-made bikes even exceed 30kg. If you want to transport your electric bike by car, you might need to invest in a bike rack that can take the extra weight.

The weight of each electric bicycle is going to vary based on the options you decide on. A bigger battery, lights and panniers all add kilos (and price) to your final purchase. The weights shown in our e-bikes test results are with the standard options fitted and shown in the table. 

E-bikes range from less than $800 for a basic bike and battery to more than $12,000 for a high-end model with all the trimmings

If you're buying online, give the retailer a call to see how much the final electric bike will weigh and they'll be able to give you an estimate – you're less likely to find it on their website except maybe as an indicator.

While electric bikes are gaining traction in the cycle market, there are some height limitations. Taller riders may find their choices limited as the majority of electric bikes are designed for riders of average height and there isn't yet a large selection of bikes designed especially for taller people. Taller or heavier riders will need to look for stronger, larger frames and tyres.

How long does the battery last and how far will it get you?

Most electric bikes have lithium-ion battery packs with 8–28Ah capacity, and voltage from 24–48V. Your Ah (Amp hours) is an indicator of its theoretical distance – the greater the Ah, the greater the distance.

Electric bikes only get you so far before needing a recharge. Some claim a limit of 30km, while others claim up to a more impressive 100km between charges, although be aware that some manufacturer estimates are likely to be generous. Most give a broad claim because it depends on a number of variables, including: 

• the rider's weight
• how fast you pedal
• the weight of your load
• wind strength and direction
• temperature
• incline and surface type
• the power level you use.

In the past year of e-bike assessments, our testers feel the claims manufacturers make about battery life are usually on the conservative side, meaning you shouldn't expect any nasty surprises with your battery giving up on a long trek, as long as you stay under the maximum claimed distance. 

We perform test rides with a weighted load to check how fast the battery runs down. Our results generally show that they are capable of travelling their claimed mileage on a single full charge.

How to charge an electric bike

Electric bikes come with a battery charger and most have a removable battery pack. To charge your electric bike, you need to remove the battery pack from the bike (if it's removable), plug the battery charger into a mains outlet then connect the battery pack to the charger. 

You can expect the batteries to last for about 500 charges, and replacements cost between $350 and $ depending on their size. Budget for a replacement every three years.

Typical recharge time is 4–6 hours. If you charge only partially, this doesn't count as a full recharge but a fraction of a full charge. Check the manual for proper battery charge maintenance. Many shops will recommend not charging to full but to operate the bike on a mid-charge, and to not run it down completely.

Are electric bike batteries safe?

With numerous media reports of incidents caused by exploding electric bike batteries, they might seem like a disaster waiting to happen. Though there are some risks, you can significantly reduce the chances of damage, injury or death by following some simple steps.

Electric bikes use lithium-ion batteries, which you can also find in plenty of tech products around the home. Pretty well all smartphones, laptops, fitness trackers and so on use these, albeit with one key difference – size. Electric bike batteries are much larger so if something goes wrong, the results can be much worse. 

A lot of the incidents have occurred because of batteries either being modified or used with the wrong type of charger. All batteries should have battery management systems that control the way a battery is charged, and cut off when they have reached maximum charge. 

Cheap batteries from unregulated markets may lack these systems. This is why you need to stick with reputable brands.

Fire and Rescue New South Wales has put together a safety cheat sheet which can help protect you, and your bike, from charging risks. We've also included some tips developed during our electric bike tests. These include:

1. Charge safely

You should only charge bikes when you're at home and awake. Don't leave them charging overnight or when you're out.

Charge your bike in a well-ventilated, open area with a working smoke alarm, away from items and objects that can catch fire. Avoid charging the bike in a spot that can obstruct exits if the battery ignites.

2. Identify faulty batteries

Lithium-ion batteries degrade over time. If your battery doesn't last as long as it used to and takes even longer to charge, look into getting a new one. Degraded batteries can be dangerous.

Also, look, feel or smell for warning signs that can indicate a faulty battery. Electric bike batteries shouldn't run hot or emit smoke or other vapours when in use and while charging. These are signs of overheating and the battery will need to be replaced.

Keep an eye on the battery and protective casing as well, especially if your bike is more than a few years old. Check for unusual bumps, lumps, bulges or sections where the case is detaching. The battery has likely swollen, which can lead to leaks or, in extreme cases, an explosion.

If you have a faulty battery, remove it safely as per the manual or contact an experienced electric bike mechanic. Store the battery outside in a well-ventilated area, at least three metres from buildings, objects, pets etc and anything else that can catch fire, until you can dispose of it safely.

Do not throw the battery in the bin. Check your local council, or state/territory government website for information on community recycling events as these generally accept large batteries. The New South Wales EPA guidelines, for example, can be found on their website.

3. Avoid third-party batteries and chargers

Only use the charger that comes with the bike or an alternative that has been approved by the manufacturer. Don't use or purchase electric bikes that don't include a charger and double check to make sure that the included model is approved for use by the manufacturer. 

Finally, make sure the charger displays the Australian Regulatory Compliance Marker (pictured below).

As Fire and Rescue NSW says "just because the plug fits, it doesn't mean it's compatible. Charging a device or battery with the wrong power output (voltage and current), can cause damage to the battery and overheat it which can cause a fire."

Most electric bikes let you easily, and safely, replace or upgrade the battery. Make sure your replacement battery comes from a reputable supplier approved by the manufacturer. These are often called original equipment manufacturers or 'OEMs'. Avoid third-party batteries as these may not be subject to the same safety requirements.

Only use mechanics that source batteries from approved OEMs. If your bike uses an integrated battery (aka a battery that isn't easy to detach), don't attempt a home replacement. Take it to a specialist mechanic.

Try to stick with known brands such as Bosch, Shimano, and Bafang. Unknown or unbranded imports can have reliability and repair issues.

4. Use reputable mechanics

Try to find reputable stores that hire trained mechanics, as they're likely to purchase legitimate bikes and spare parts from manufacturers or approved suppliers. If something seems shady, or it looks like a backyard operation, go elsewhere as you don't know where their spare parts are coming from.

What are the laws on electric bikes?

According to federal law, an electric bike must be able to function by pedalling alone, but it also has a motor attached which can assist the rider. If it doesn't have pedals, it's a moped or a motorbike and a whole different set of laws apply.

In the federal government adopted the European standard (EN : or EN :+A1:), making 'Pedelec' electric bikes legal in Australia. This is now the most common type of electric bike used in Australia.

A Pedelec (taken from 'pedal electric cycle') must be labelled as complying with EN and it must have an electric motor that requires the rider to pedal in order to activate (Pedelecs equipped with a throttle that starts the motor without pedalling up to 6km/h are also allowed). 

What is the maximum power output?

Pedelecs can have a maximum power output of 250W (500W in NSW), while other electric bikes are capped at 200W. 

What is the speed limit for electric bikes?

Pedelec motors must cut out once the bike reaches a speed of 25km/h. If you're riding without the motor, you can go faster (by pedalling harder or going downhill), but you still need to observe speed limits for roads and shared paths, just like other cyclists.

Other electric bikes don't have a speed cut-out but they also have less powerful motors (maximum 200W) and the same speed limits for roads and shared paths apply.

If you're riding on private property, these speed limits don't apply and you're also allowed to ride a bike with a higher watt-rating than what is legal to ride on public roads.

Pedelec motors must cut out once the bike reaches a speed of 25km/h

The limits on electric bike motors that can be ridden in public mean that they're unlikely to be able to keep up with city traffic, so keep this in mind if you're considering buying one for this reason.

The laws surrounding the maximum power of e-bike motors have been under discussion within the industry for several years, with many feeling that the power and speed of e-bikes is currently too limited.

For comparison, New Zealand laws allow motors of a maximum sustained power output of 250W and a maximum speed of 32km/h for off-road or mountain e-bikes, and up to 45km/h for commuter e-bikes.

Do you need a licence or registration to ride an electric bike?

No. Just like regular bikes, electric bikes don't require a licence or registration, but riders are legally required to wear a helmet and follow road rules.

Can you ride an electric bike on the footpath?

It depends on which state you're in. Electric bikes have to follow the same rules as normal bikes, so check your state's bicycle laws. For example, in Western Australia anyone can ride their bike on the footpath, but in NSW only children under 16 and those supervising them can ride on the footpath.

State-specific laws

While 200W electric bikes and 250W Pedelecs are legal nationwide, it's a good idea to check your state or territory's transport website for any important information on the rules and regulations regarding electric bikes before you hit the road. CHOICE is monitoring the situation for any likelihood of changes to the regulations regarding the power of the motor or the limit for speed assistance.

Can you convert an existing bike into an electric bike?

Yes, it's possible to buy an electric bike conversion kit and have it fitted onto your existing bike, but it may not always be the best option. Here are some things to consider if you're thinking about converting your bike into an electric bike.

• Is your bike suitable for conversion? Your bike should be in good condition with sturdy wheels and good brakes, or it may be unsafe to ride with an electric motor.
• Will it end up costing you more? While conversion kits are cheaper than buying a new electric bike, your existing bike may require a number of upgrades in order to function safely with a motor. It may be cheaper to simply sell your existing bike and put the money towards a new electric bike.
• Consider that your bike will be much heavier once the electric motor is fitted and may not be as comfortable to ride as a purpose-built electric bike.
• Converting your existing bike might be a good idea for those with special requirements (such as needing an extra tall bike) or if you've snagged a really great bargain on a good quality bike that is appropriate for conversion.

Does the electric bike motor location make a difference?

The motor that utilises the battery energy to give the bike momentum can be located either in the middle of the bike (mid-drive) or in the hub of one of the wheels (hub drive).

Mid-drive pros

• Sportier and smoother ride (better gear usage).
• Lighter and smaller.
• Spreads weight along the length of the bike.
• Much easier to change the tyres.
• Can use any combination of wheel, tyre or cassette.

Cons

• If the chain snaps, you're not going to be able to throttle back to a repair shop.
• Chains need to be better quality (mid-drive motors are hard on them).
• More moving parts, so more areas that can break.
• More expensive to replace than a hub drive.

Hub drive pros

• You're more likely to have a throttle.
• Snapping a chain means you can use your throttle to get back to a repair location (albeit slowly).
• If your hub motor fails, you can pedal back on pedal power only.
• Depending on where the battery is located, a hub motor location can balance the bike effectively (battery towards the front, hub motor in the rear).
• Cheaper than mid-drive motors.
• Better traction (if installed in rear).
• Lower maintenance costs.

Cons

• Much harder to change the rear tyre (if installed in the rear).
• Not as much range for gear changing.
• Heavier than mid-drives.
• The weight of the hub drive can mean your tyre and spokes can wear out sooner.
• You're more likely to feel bumps (the suspension is less effective).
• Restricted in what wheel peripherals you use (wheels, tyres, cassette).

What to look for in an electric bike

If you're thinking of buying an electric bike, most of the tips in our bicycle buying guide will still be useful to you. It's also worth taking the following features into consideration.

Higher watt motor

This means more torque or take-off potential from a standing start. All will be set from 200–250W for legal reasons (with 500W allowed in NSW), but a higher rated motor (350 or 500W) limited to 250W will give greater torque than a 250W motor.

Throttle

While generally electric bikes require you to pedal in order to activate the motor, some come with a throttle which can start the motor without pedalling. The throttle can legally power your bike up to 6km/h, so it can be useful if you need help taking off from a standing start – especially up a hill. However, using the throttle will drain your battery faster. 

Weight

Electric bikes are heavy – some are over 30kg because of that battery. Remember to take this into account if you might need to lift it, for example to carry up stairs or mount on a roof rack. Ring, or visit, the retailer you're purchasing from to find out the final weight after all the additions of batteries, lights, panniers, etc. 

Tyres

Puncture-resistant tyres will save you from having to change as many flats – a particular hassle if you have a rear hub motor or if you struggle with the weight of the bike.

Brakes

Look for hydraulic disc brakes – they'll be more expensive but require less maintenance than mechanical disc brakes or V brakes.

Accessories

A helmet is a legal requirement when riding a bicycle of any kind. Lights, hi-vis clothing, locks, a pump, mudguards, a chain guard, racks and panniers are extras worth considering, but remember they all add weight.

Servicing

Servicing your e-bike yourself is completely doable, but if you don't have the time or expertise, budget for around $150 every year for servicing if you want your hub, brakes, chain, cassette and gears to last and prepare to add to that for any parts needed. The cheaper your purchase, the more likely you're going to need to add a lot of spare parts in the near future.

Stock images: Getty, unless otherwise stated.

Electric Bicycle FAQ

General Information

1. Q: What is an electric bicycle?

A: An electric bicycle (e-bike) is a bicycle equipped with an electric motor to assist with propulsion. E-bikes typically include features such as pedal assist, throttle control, and rechargeable batteries, enhancing the riding experience by making it easier to travel longer distances and tackle hills.

2. Q: How does an electric bicycle work?

A: Electric bicycles combine traditional bicycle mechanics with an electric motor. The motor assists the rider based on their pedaling input, making it easier to ride uphill or against the wind. Most e-bikes offer different modes (e.g., Eco, Sport) that allow riders to select their preferred level of assistance.

Types of Electric Bicycles

3. Q: What types of electric bicycles are available?

A: Electric bicycles come in several types, including:

City/Commuter E-Bikes: Designed for urban commuting with features like fenders, lights, and comfortable seating.

Mountain E-Bikes: Built for off-road trails with sturdy frames, suspension systems, and wider tires.

Folding E-Bikes: Compact designs that can be folded for easy storage and transport, ideal for city dwellers.

Cargo E-Bikes: Equipped to carry heavy loads or passengers, often featuring larger frames and additional storage options.

Hybrid E-Bikes: Combining road and mountain bike features, suitable for various terrains.

Performance and Specifications

4. Q: What are the key specifications to consider when choosing an electric bicycle?

A: Important specifications include:

Motor Power: Measured in watts (W), typically ranging from 250W to W or more. Higher wattage generally translates to more power for climbing hills.

Battery Capacity: Measured in amp-hours (Ah) or watt-hours (Wh), indicating how long the battery lasts on a full charge. A higher capacity allows for longer rides.

Range: The distance an e-bike can travel on a single charge, which varies based on the battery, terrain, and riding conditions.

Weight: The total weight of the bike affects handling and portability.

Top Speed: E-bikes are classified into different classes based on their maximum speeds, with regulations in some regions.

For more information, please visit sports power storage electric bike.

Maintenance and Care

5. Q: How do I maintain my electric bicycle?

A: Regular maintenance is essential for the longevity and performance of your e-bike:

Battery Care: Charge regularly and store the battery in a cool, dry place. Avoid complete discharges.

Tire Maintenance: Check tire pressure and inspect for wear or damage.

Brake Inspection: Ensure brakes are functioning correctly and adjust as necessary.

Cleaning: Clean the frame and components regularly, avoiding high-pressure water that can damage electrical components.

Professional Servicing: Schedule regular check-ups with a professional mechanic experienced in electric bicycles.

 6. Q: How long do electric bicycle batteries last?

A: The lifespan of an electric bicycle battery varies based on usage, storage conditions, and care. Most lithium-ion batteries last between 2 to 5 years or approximately 500 to 1,000 charge cycles. Proper maintenance can significantly extend battery life.

Safety and Regulations

 7. Q: Are electric bicycles safe to ride?

A: Yes, electric bicycles are generally safe, provided users follow traffic rules, wear helmets, and use safety equipment. E-bike riders should also be aware of local laws regarding speed limits and where e-bikes are permitted.

8. Q: What are the regulations surrounding electric bicycles?

A: Regulations for e-bikes vary by region but typically fall into specific classes:

Class 1: Pedal-assist only, with no throttle, maximum speed of 20 mph.

Class 2: E-bikes with a throttle that can assist up to 20 mph.

Class 3: Pedal-assist only, allowing speeds up to 28 mph, often requiring a license or registration in certain areas.

Troubleshooting

Electric Bike Troubleshooting Guide: Overview

This troubleshooting guide is designed to help you quickly identify and resolve common issues that may occur with your electric bike. Follow this guide to ensure your bike stays in peak condition and any minor problems are addressed before they become major.

Power Issues

Problem: The bike won't power on.

Possible Causes:

• The battery may be discharged.
• Loose or disconnected wiring.
• Faulty power switch or controller.

Solution:

• Ensure the battery is charged.
• Check for loose connections, particularly at the battery and motor.
• Inspect the power switch and controller for defects.

Battery Performance

Problem: Reduced range or battery not charging.

Possible Causes:

• The battery may be aging or faulty.
• Charger malfunction.
• Environmental factors such as extreme cold or heat.

Solution:

• Check the battery health and replace if necessary.
• Test the charger or try a different one.
• Avoid charging or storing the bike in extreme temperatures.

Motor Issues

Problem: The motor is not working or makes unusual noises.

Possible Causes:

• Loose connections between the motor and controller.
• Damaged motor or controller.
• Excessive load or overheating.

Solution:

• Inspect and tighten any loose connections.
• Examine the motor and controller for damage.
• Allow the bike to cool down if it’s overheated.

Brake Problems

Problem: Brakes are not responsive or too tight.

Possible Causes:

• Worn brake pads.
• Misaligned brake calipers.
• Hydraulic or mechanical system issues.

Solution:

• Check and replace worn brake pads.
• Adjust the brake calipers for proper alignment.
• Inspect hydraulic or mechanical systems for leaks or damage.

Throttle/Assist Mode Malfunction

Problem: Throttle or pedal-assist mode is not functioning.

Possible Causes:

• Faulty throttle sensor or pedal-assist sensor.
• Connection issues between the sensors and controller.

Solution:

• Inspect and clean the throttle or pedal-assist sensor.
• Check for any loose or damaged wiring. You can replace a new one to test.

Display/Controls Issues

Problem: Display screen not working or incorrect data shown(Error code)

Possible Causes:

• Loose connections or faulty wiring.

Solution:

• Check the connections to the display.
• Perform a reset or update the bike’s software if available.
• Preventive Maintenance Tips
• Regularly inspect and clean your electric bike to prevent dirt buildup.
• Ensure all connections are secure, especially after extended rides or rough terrain.
• Store the bike in a cool, dry place to protect the battery and electronics.

How to start support from Freego?

Answer: Please follow these steps to get support:

Proof of Purchase: Provide your order number or an invoice with the order number so we can verify your purchase location.

Who Will Assist You:

Purchased from a local Physical store: please contact the store for support.

Purchasing it from our website, the Freego professional service team will assist you. We’ll diagnose the issue, send you the necessary parts, and you can replace the faulty parts yourself by simply unscrewing and swapping them out. If you’re unable to do this, you can ask a family member or friend to help, or visit a local e-bike repair shop. The typical cost for this service ranges from $30 to $100. Regardless of who performs the repair, you'll need the correct parts. If the damage is caused by misuse or accidents, you’ll need to purchase the replacement parts, as they are not covered under warranty. But don't worry—once the parts are replaced, your bike should function well for 3-5 years.

9. Q: My electric bicycle won’t turn on. What should I do?

A: Check the following:

• Ensure the battery is charged. Plug it into the charger and verify the indicator light shows it’s charging.
• Confirm the battery is securely connected to the bike.
• Check the power switch (if applicable) to make sure it’s turned on.
• Inspect the wiring and connectors for any visible damage.

10. Q: Why is my e-bike not providing assistance?

A: Possible causes include:

• The battery may be depleted; try charging it.
• The pedal assist system may be turned off or set to a low mode; adjust settings as needed.
• There might be an issue with the motor or sensor. Check for error codes on the display and consult the user manual for troubleshooting.

11. Q: What should I do if I experience a flat tire?

A: Follow these steps:

• Remove the wheel from the frame. For rear wheels, disengage the motor connection if applicable.
• Check the tire for punctures and replace the inner tube if necessary.
• Reinstall the wheel and ensure it’s secure before riding again.

12. Q: My brakes are not working properly. What can I check?

A: If your brakes are not functioning correctly:

1.Inspect the brake pads for wear. If they are worn down, replace them.

2.Check the brake cable for fraying or damage and replace if necessary.

3.Ensure the brake levers are engaging the brakes fully and adjust if needed.

13. Q: There is a strange noise coming from my motor. What should I do?

A: If you hear unusual sounds:

1.Stop riding immediately to prevent further damage.

2.Check for any loose parts or debris around the motor.

3.Consult a professional mechanic to inspect the motor and diagnose any issues.

Product Promotion

14. Q: Are there any current promotions for Freego electric bicycles?

A: Yes, we frequently offer promotions, discounts, and special deals on selected models. Visit our website or subscribe to our newsletter for the latest offers and exclusive discounts.

15. Q: How can I stay informed about future promotions?

A: You can stay informed by subscribing to our newsletter on our website. We also share promotions on our social media channels, so follow us for updates.

Exchanges and Returns

16. Q: What is Freego’s exchange policy?

A: If you receive a defective or damaged product, you may exchange it within 20 days of the purchase date. To initiate an exchange:

• Contact our customer service team to report the issue.
• Provide your order number and details about the item you wish to exchange.
• Follow the instructions provided by our team for returning the original item.
• We will deduct $200 for the original shipping, $100 for handling, and $100 for repackaging, totaling approximately $400. We may charge more cost if we found missing parts in the returned item.

17. Q: What is the return policy for Freego electric bicycles?

A: We offer a 20-day return policy on unused and unopened products. To return an item:

• Ensure the product is in its original packaging and condition.
• Contact our customer service team to obtain a return authorization.
• Ship the item back (at your own cost) to us with the return authorization number clearly marked on the package.
• We will deduct $200 for the original shipping, $100 for handling, and $100 for repackaging, totaling approximately $400.

18. Q: Are there any items that cannot be returned?

A: For hygiene and safety reasons, items such as helmets or other personal protective gear may not be returned once opened. Please check our website for a full list of non-returnable items.

Order Cancellations

19. Q: How can I cancel my order?

A: If you wish to cancel your order, please contact our customer service team as soon as possible. We can cancel orders that have not yet been processed for shipment. Provide your order number and request a cancellation.

20. Q: Can I cancel my order if my order has already been shipped?

A: If your order has already been shipped, we cannot accept a cancellation. Should you wish to return the item, you will be responsible for the return shipping cost. We will deduct $200 for the original shipping, $100 for handling, and $100 for repackaging, totaling approximately $400. Additionally, the buyer is responsible for shipping the item back to the Freego warehouse.

21. Q: Will I receive a refund if I cancel my order?

A: Yes, if your order is canceled before shipping, you will receive a refund to the original payment method. If the order has shipped and you return the item (at your own cost), your partial refund will be processed after we receive the returned product. We will deduct 400USD from your payment for repacking, inspection and the shipping cost we paid.

Customer Support

22. Q: How can I contact Freego for support or inquiries?

A: You can reach our customer service team through:

:

: 213-640- (call or text)

Website: Visit our [Contact Us page] https://freegobikes.com/pages/contact-us for additional contact options.

23. Q: What should I do if I experience issues with my Freego bicycle?

A: If you encounter any problems, please contact our customer support team. We offer a six-month warranty on all products, covering defects and functionality issues. Our team will guide you through the warranty process and provide necessary support.

24. FAQ: How to Switch the X2 Pro from City Mode to Off-Road Mode

Q: How do I switch my X2 Pro from City Mode to Off-Road Mode?

Answer: The X2 Pro electric motorcycle is legally configured for city use when shipped, with a default top speed of 28 mph in City Mode. However, switching to Off-Road Mode allows the bike to reach a top speed of 50 mph. Follow these steps to make the switch:
1. Make sure the bike is powered off: The screen should be off (black), but ensure the battery switch is still turned on.
2. Hold the brake lever: This is the most important step. Grab and hold the left (or right) brake lever firmly. Do not release it during the entire process until instructed, or the switch will fail.
3. Turn on the bike: While still holding the brake lever, press and hold the Power button (the button with the power symbol) until the screen lights up, then release the button.
4. Wait 40 seconds: Continue holding the brake lever for an additional 40 seconds after the bike turns on. You can count the seconds to ensure accuracy.
5. Release the brake lever: After 40 seconds, release the brake lever. At this point, the bike will have switched to Off-Road Mode, and the top speed will increase to 50 mph.

Key Points to Remember:
• Start with the bike turned off: Always begin with the bike powered down.
• Keep the brake lever held: This is crucial. If you release the brake lever at any point before the 40 seconds are up, the process will fail, and you will need to restart.

25. Q: How do I switch back to City Mode?

Answer: To return to City Mode, simply follow the same steps as above. Once completed, the bike will revert to its city-legal top speed of 28 mph.

By following these instructions carefully, you can easily switch between City and Off-Road Modes. If you have any questions, feel free to reach out to our support team.

Important Notice on the Legal Use of the X2 Pro’s Modes

Because the X2 Pro looks like a motorcycle, it’s easy for people to mistakenly think it’s a high-powered electric motorcycle that isn’t street-legal. To avoid any confusion and ensure road compliance, we’ve equipped the X2 Pro with two distinct modes: City Mode and Off-Road Mode.

When you receive the X2 Pro, it’s set to City Mode by default for legal street use. In City Mode:

• The top speed is capped at 28 mph.
• The motor power is limited to 750 watts.
• The bike includes pedals.

These features qualify the X2 Pro as a Class 3 e-bike, meaning it’s street-legal and complies with regulations. We want all our users to follow the law and avoid any issues.

When riding in urban areas or anywhere with regulations, stay in City Mode. You should only switch to Off-Road Mode when you’re in off-road settings, far from city limits, where rules don’t apply. Off-Road Mode allows you to unlock the full speed potential, but it’s meant for areas where it’s safe and legal to do so.

Switching between City and Off-Road Modes is simple and takes just about a minute. You can change modes as needed, but we urge you to use this feature responsibly and follow local laws to avoid unnecessary trouble.

We hope you enjoy your X2 Pro and have a great riding experience! Stay safe and ride smart!

Conclusion

If you have further questions or need additional information about Freego electric bicycles, please feel free to reach out to us. We are dedicated to helping you find the right e-bike that suits your lifestyle and needs.

This expanded FAQ now includes sections for Product Promotion, Exchanges and Returns, and Order Cancellations. If you need any more adjustments or additional information, just let me know!

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